Quality Policy

Policy Statement

We are committed to meeting, and wherever possible, exceeding, our clients’ expectations for our respectful and
compliant service delivery, cost-effectiveness, quality, and excellence in all we do.

Our Vision

We will be Australia’s preferred repossession and receivables management service, known for our integrity,
efficiency, and compliance in all aspects of our service provision.

Our Mission

We will provide our services across all States and Territories tactfully and in strict compliance with our regulatory
environment and our clients’ instructions.

Our Values

Our service is based on the key values of:

Teamwork
Knowledge
Respect
Integrity
Honesty
Reliability
Adaptability
Accountability
Excellence

Quality Objectives

We will manage our clients’ instructions quickly, efficiently, compliantly and cost-effectively
We will educate our staff and contractors to improve and maintain their knowledge and skills to ensure
excellence in all aspects of our service delivery and compliance obligations
We will integrate regulatory compliance as a core ‘business as usual’ component of our service delivery,
including statutory obligations, codes of practice and related standards
We will review all aspects of our service delivery on an ongoing basis to identify areas in which we can
streamline or further improve our services
We will respond to complaints immediately and decisively to ensure service standards are maintained and
improved where possible
We will promote a business culture that supports all these objectives