Contact
Taking the pain out of debt recovery since 1982
02 9670 5112

Policies & Procedures

We know that adherence to rules and procedures is critical in ensuring compliance with laws and regulations, providing guidance for decision-making and to streamline internal processes.

Australian Collection Services has established various policies & procedures which meet our five (5) key management categories that impact on every aspect of our business.

  • Governance
  • Legal and Compliance
  • Contractual
  • Operational
  • Quality Assurance

All these policies & procedures are managed online via our "Way We Do" platform, made available to all staff upon induction. Many of these policies are relevant to the way that we conduct our services and accordingly these are also made available to clients and other interested stakeholders.  All employees, contractors & third-party suppliers are expected to comply with our policies, procedures including our Code of Conduct.

Copies of our policies can be provided upon request.

Contact Us

Reach out to us if you have any questions.
We will get back to you within 24 hours.
Contact Form Demo